International Operations Representative

Reports To: Director of Operations

Location: Carol Stream, IL or Chicago, IL

Environment: Hybrid

Status: Exempt; Salaried

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As an International Operations Representative working within Supply Chain Solutions (one of our entities), you will play a critical role in ensuring the smooth execution of our international logistics operations. You will be responsible for coordinating and overseeing the movement of freight, from booking to delivery, while maintaining the highest standards of efficiency, accuracy, and customer satisfaction. Your attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment will contribute to the success of our operations team.

How You Make a Difference Everyday:

• Coordinate and oversee the booking of shipments with carriers, ensuring timely scheduling and allocation of resources.
• Communicate with customers, carriers, and vendors to obtain necessary documentation, shipping instructions, and other relevant information.
• Monitor and track shipments throughout the transportation process, proactively addressing any issues or delays that may arise.
• Collaborate with customs brokers to ensure compliance with import/export regulations and documentation requirements.
• Coordinate with warehouse staff to arrange for loading, unloading, and storage of freight as needed.
• Provide support to the sales team by preparing quotes, proposals, and contracts for potential customers.
• Prepare and maintain accurate records of shipments, invoices, and other documentation using our internal systems.
• Assist in the resolution of billing discrepancies, disputes, and other operational issues as they arise.
• Stay informed about industry trends, regulations, and best practices to continually improve operational efficiency.
• Participate in cross-functional projects and initiatives to drive process improvements and enhance customer satisfaction.

You’ve Got This?

• Previous experience in international operations, logistics, or supply chain management, preferably in the freight forwarding industry.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Proficiency in using logistics software, Cargowise, TMS systems, and Microsoft Office Suite.
• Knowledge of international shipping regulations, INCO terms, and customs procedures is advantageous.
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining a positive attitude.
• Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred but not required.

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer.  Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources.  The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.