Freight Claims Specialist

Reports To: Senior Manager - Risk

Location: Querétaro, MX

Environment: Onsite

Work Schedule:

This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Freight Claims Specialist working within Redwood Logistics, you will be responsible for ensuring that all freight claims are filed and resolved in a timely and efficient manner. This position is responsible for filing claims within five business days of receipt, responding to carrier and customer inquiries promptly, and managing their assigned tickets. The Freight Claims Coordinator will also complete monthly reviews of claims that are over 90 days old, collaborating with the broader team to address any outstanding issues. Strong attention to detail, organizational skills, and a commitment to customer service are essential for success in this role.

How You Make a Difference Everyday:

• File all freight claims within five business days of receipt, ensuring accuracy and adherence to company policies.
• Respond to all carrier and customer inquiries within three business days of receipt, providing clear communication and timely updates.
• Conduct monthly reviews of all claims over 90 days old, identifying any delays or issues and working to resolve them promptly.
• Maintain accurate records of claims, inquiries, and resolutions, ensuring all documentation is up to date and compliant with internal and external regulations.
• Collaborate with the freight claims team to share information, address complex claims, and continuously improve claims processes.

You’ve Got This?

• Bi-lingual in English/Spanish; proficient level for verbal and written communication

Preferred Skills:

• Industry Knowledge: Any exposure to the logistics/transportation industry is a plus.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Attention to Detail: Meticulous approach to reviewing documents and data for accuracy and completeness.
• Critical Thinking: Ability to evaluate information objectively and identify potential risks.
• Problem-Solving Skills: Ability to identify, analyze, and propose solutions to compliance-related issues.
• Computer Proficiency: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.