Southern Border Carrier Sales and Operations – Carrier Rep Mex

Reports To: Senior Carrier Sales & Ops
Location: Monterrey
Environment: Hybrid (about 3 days onsite; 2 remote)

Work Schedule:

This position is full-time and hybrid Monday through Friday from 7:00 AM to 4:30 PM with an hour break, but flexibility based on coverage. There are some after-hour and weekend expectations – the typical work week is about 48 hours.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Southern Border Carrier Sales and Operations – Carrier Rep Mex , you will play a crucial role working within Redwood Multimodal (one of our business units) by identifying, sourcing, and developing strong business relationships with service providers to achieve maximum profitability and customer satisfaction as well as understand and executing Redwood operation excellence

Responsibilities:

· Expand knowledge of the transportation industry within carrier sales and Redwood operations
· Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
· Actively engage carrier partners primarily by phone, targeting 50+ dials per day
· Negotiate freight rates with motor carriers to maximize profitability on a daily, weekly, monthly, quarterly basis
· Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings
· Consistently provide service and support to motor carriers to build the business relationship
· Execute exceptional customer service and resolve issues timely when needed
· Track and monitor shipments to proactively address any issues or delays during transit
· Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
· Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
· Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities
· Build understanding of macro-market conditions and how it has an impact on truckload rates and capacity

Qualifications:

· Bilingual in English and Spanish
· Strong communication skills both orally and written
· Ability to work in a fast-paced, dynamic environment
· Excellent networking, negotiation and problem-solving skills
· Pro-active listener; ability to multi-task
· Results-driven
· Minimum 3 years of business experience in transportation and/or freight brokerage
· Flexible; ability to change focus quickly to meet demands according to market conditions and/or company needs
· Embrace team atmosphere and be willing to offer help wherever needed

What We Offer:

· Access to experts and resources for your Learning & Development journey
· Opportunity for internal mobility
· Employee referral bonus program
· Employee Resource Groups (ERGs)
· Annual fundraising and volunteer events to give back to communities
· Life Insurance policy for you starting 30 days after employment
· Personal Health Insurance coverage for you – Major Medical
· 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
· Vacation time starting at 12 days. Additional days will increase per Mexican Law
· Premium Vacation 50% vacation days (Prima vacacional)
· You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
· You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes
· Eligible for bonus after 3 months, payable on a monthly basis. Amount is discretional and directly related to our NR contribution as a team. Company reserves the right to adjust commission or bonus incentive programs at any time with written notice.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.