Customer Credit Risk Manager

Reports To: Senior Accounts Receivable, Credit & Collections

Location: Chicago, IL

Environment: Hybrid (1 day onsite; 4 remote)

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As the Customer Credit Risk Manager working throughout the Redwood companies, you will be responsible for overseeing credit communication, evaluating risk, and reporting on credit health internally and externally.

How You Make a Difference Everyday:

• Conduct thorough credit assessments and analysis of new and existing customers, evaluating their credit worthiness and ability to meet financial obligations.
• Establish and maintain credit limits for customers based on their creditworthiness, payment history, communication, and financial stability.
• Monitor and review the credit performance of customers on an ongoing basis, identifying and addressing any emerging credit risks.
• Develop and implement credit risk management strategies and policies to mitigate potential credit losses and optimize risk-adjusted returns.
• Collaborate with customer sales, finance, and legal teams to negotiate and structure credit terms.
• Develop and maintain strong relationships with internal customer/sales reps, providing guidance and support in credit-related matters.
• Stay updated on industry trends, regulations, and best practices in credit risk management, implementing necessary changes to enhance risk management processes.
• Prepare regular reports and presentations on credit risk metrics, trends, and performance to senior management.
• Pull AR Aging data monthly to send to D&B’s credit assessment team
• Communicate with D&B on any negative reports and customer disputes

You’ve Got This?

• Bachelor's degree in finance, accounting, business administration, or a related field. A master's degree is a plus.
• In-depth knowledge of credit risk assessment methodologies, credit analysis, and financial statement analysis.
• Strong understanding of credit risk regulatory requirements and industry best practices.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional attention to detail and accuracy in credit assessments and risk evaluations.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and build relationships with customers.
• Proficient in using credit risk management software and tools.
• Professional certifications in credit risk management (e.g., FRM, CFA) are highly desirable

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time and hybrid (onsite 1 day a week), Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range:

Salary Range:

$48,000 - $56,000

This position is eligible to earn annual incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.