Customer Compliance Specialist

Reports To: Manager – AR Analyst

Location: Monterrey, MX

Environment: Hybrid

Work Schedule:

This position is full-time and hybrid mode Monday through Friday from 7:00 AM to 4:00 PM (MX Time) with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As?Customer Compliance Specialist, working within brokerage (one of our entities),?you will be responsible for facilitating and executing required tasks to help reduce, improve, and sustain Redwood’s non-invoiced totals, working in conjunction with AR Analysts and both Customer / Carrier Operations. The Operations Compliance Officer will utilize various reports to help provide visibility into issues requiring resolution, support the strategic initiatives outlined by the AR Analysts, Customer Reps, and Hub Leaders as directed, as well providing support on customer-specific functions that are directly related to the invoicing process.

How You Make a Difference Everyday:

• Review and analyze brokerage’s weekly non-invoiced report

• Perform all functions related to facilitating Redwood’s process of invoicing customers in a timely fashion

• Utilize critical thinking to identify, escalate, and solve potential obstacles in the invoicing process in accordance with guidelines provided by their respective account reps and AR Analysts.

• Assist in organizing data and materials to aid in Non-Invoiced or AR Aging analysis

• Serve as a liaison between Accounting Operations and Carrier Sales Paperwork teams and AR to help facilitate the invoicing process

• Review document management queues and assist with documenting indexing

You’ve Got This?

• 1-2 Years Industry Experience

• Bi-lingual in English/Spanish; proficient level for verbal and written communication

• Proficiency in Microsoft Excel a Strong Plus

• Excellent Communication Skills

• Experience in working with small teams and developing best practices

• Ability to create and Implement Process

What We Offer:

• Access to experts and resources for your Learning & Development journey

• Opportunity for internal mobility

• Employee referral bonus program

• Employee Resource Groups (ERGs)

• Annual fundraising and volunteer events to give back to communities

• Life Insurance policy for you starting 30 days after employment

• Major Medical Personal Health Insurance coverage for you starting 30 days after employment

• 30 days “Aguinaldo” Christmas bonus

• Vacation time starting at 12 days. (Additional days will increase per Mexican Law)

• Vacation Premium 50% (Prima vacacional)

• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law

• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.