Digital Operations Representative

Reports To: Director - Digital Operations

Location: Monterrey, Nuevo León

Environment: Onsite/Hybrid- 1 day per week

Work Schedule:

This position is full-time and onsite/hybrid- 1 day per week after 90 days (performance based)/ Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Digital Operations Representative, you will support the Digital team in Mexico and USA by analyzing consistent rates, preparing performance reports, and negotiating competitive terms with carriers and Redwood representatives. The role focuses on ensuring operational excellence through collaboration, data-driven insights, and strategic negotiation to enhance overall efficiency and performance.

How You Make a Difference Everyday:

• Apply data analysis, sales negotiation, and logistics expertise to improve performance and drive operational success.
• Utilize Microsoft Excel and analytical tools to evaluate rates, optimize processes, and generate actionable performance insights.
• Build lasting carrier relationships through effective sales strategies and a focus on trust and reliability.
• Maintain a proactive, adaptable mindset that ensures consistency and efficiency in high-pressure logistics environments.
• Enhance operational excellence through strategic negotiation, clear communication, and teamwork.

You’ve Got This?

• Data Analysis: Strong skills in Microsoft Excel or other tools to analyze rates and generate reports
• Sales Techniques: Proven ability in sales, negotiation, and closing deals
• Problem-Solving: Capacity to quickly identify and solve problems that arise in logistics operations
• Self-Motivation: Ability to work independently and take initiative
• Adaptability and Resilience: Ability to remain optimistic and proactive in a fast-paced, high-pressure environment
• Negotiation: Strong ability to negotiate rates and terms effectively with carriers
• Bi-lingual in English/Spanish; proficient level for verbal and written communication

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.