Solution Engineer

Reports To: Director – Solutions Engineering

Location: Chicago, IL

Environment: Remote

Work Schedule:

This position is full-time and remote Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Solution Engineer working within Redwood Platform Services (one of our entities), you will be responsible for providing pre-sales support to the Redwood Platform Services team.

How You Make a Difference Everyday:

• Developing transportation management system solutions and organizing, planning, creating & delivering compelling software demonstrations
• Support Sales resources on Discovery calls as needed to elicit and capture details regarding client requirements to be used for demonstration planning and to support pricing.
• Reviewing solutions stated in a client’s Statement of Work document to ensure they align with client requirements as captured during discovery process
• Assisting with the completion of RFI/RFP processes
• Working closely with Sales team to ensure successful closure of the sales process
• Work with Sales and Delivery teams to ensure successful handoff from sales to implementation
• Liaising with Product Managers to provide feedback from clients about product requirements
• Work closely with commercialization team to provide feedback about product requirements to assist with pricing decisions
• Keeping abreast and documenting market trends including partner product & competitor landscapes

You’ve Got This?

• Minimum of 1-2 years with Transportation Management System (TMS) and/or Warehouse Management System (WMS) solutions configuration experience
• Previous experience in presales processes
• Solution engineering experience strongly preferred
• Strong problem-solving and prioritization skills
• Excellent presentation skills
• Strong interpersonal and communication skills, with the ability to work effectively with multiple stakeholders
• Experience and knowledge of Transportation (TMS) and/or Warehouse (WMS) solutions
• Trade compliance experience preferred
• Bachelor’s degree in Logistics, Computer Science, Engineering, or a related field

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.