Client Logistics Manager

Reports To: Director of Client Logistics

Location: Chicago, IL

Environment: Hybrid (3 days onsite/2remote)

Status: Exempt; Salaried

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Client Logistics Manager, working within Managed Services (one of our entities), you will be responsible for leading a team of operations representatives that provide daily operational functions and customer service for Redwood’s customers. In this role you will need strong leadership and problem-solving skills and will be responsible for managing a team of employees engaged in critical activities for our business: including customer service, order entry, load planning, scheduling appointments, and receiving and responding to customer requests (both email and phone).

The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multitask and prioritize responsibilities. Additionally, the ideal candidate must have a strong desire to help and a proven track record of leading people.

How You Make a Difference Everyday:

• Manage a team of 2+ direct reports within the operations department
• Supervise and hold responsibility for all day-to-day operations for several key customers
• Ensure operational efficiency and that all departmental functions meet or exceed customer

• contracts or specifications
• Keep a pulse on all customers under your control, knowing Redwood’s performance at all times
• and proactively anticipate challenges or problems so that Redwood can mitigate and resolve
• without impacting customers negatively
• Ensure all team members are properly trained
• Monitor and promote employee improvement through weekly one on one meetings, quarterly
• and annual performance reviews
• Create and maintain standard operating procedures and best practices, championing your team
• to know them and leverage them in their daily process
• Maintain performance expectations that will enable operational improvements and lower cost
• to serve
• Share relevant information and metrics with team to improve decision-making skills and drive
• continual growth
• Enforce departmental rules and policies
• Review and approve weekly time cards and analyze hours for inefficiencies or training
• opportunities
• Effectively address escalated customer issues and build relationships with customers via
• quarterly business reviews and conference calls
• Monitor and analyze KPIs for key customers on a weekly, monthly, or quarterly basis
• Manage carrier relationships and acquire contracted rates in conjunction with the carrier
• management team
• Create a team culture of accountability and effective execution
• Motivate and inspire your team to deliver value to our customers, while also developing their skills and career to improve overall morale and employee retention within the Operations team
• Encourage employee feedback through formal and informal channels
• Foster team growth, team development, cross-team collaboration by setting an example of
• leading in challenging times, leading others outside of your primary team in times of need, and
• fostering a true team environment of helping others
• Attend customer business reviews, training or onsite meetings as needed
• Will need to occasionally respond to customer requests after primary work hours (nights and

weekends) and/or work on a weekend when customers’ needs require support

Skills Needed:

• Ability to think critically and analyze data
• Ability to remain calm under pressure and handle a fast-paced environment
• Ability to drive results in a fast-paced, dynamic work environment
• Be personally accountable for you and your team to complete tasks in a designated timeframe
• Ability to adapt and react quickly to changing expectations
• Excellent organizational and time-management skills
• Thrive in a team environment, collaborating and helping others
• Must have ability to resolve conflict and solve complex problems
• Excellent organizational and time-management skills
• Ability to produce internal and customer-facing reports that are clean, accurate and relatable
• Ability to effectively coordinate with multiple team members and across departments on joint

• tasks such as reporting, project operations, and compliance
• Ability to work autonomously

You’ve Got This?

• High School diploma required
• Minimum of 4 years of experience in an operational role within the transportation/logistics industry, and a minimum of 1 year in a leadership role with direct reports
• Minimum of 2 years of experience with Mercury Gate or other Transportation Management

• Systems

• BS/BA preferred
• Ability to travel up to 20% for customer meetings and training
• High integrity
• Proven track record of successful problem-solving and critical thinking
• Basic understanding of creating and maintaining reporting, including using Microsoft Office

• products (Outlook, Excel, Word, and Power Point)

• Full understanding of transportation modes (small parcel, LTL, TL, partial, flatbed, intermodal)

• and market trends

• Expertise in core operational functions such as load building, tracking, issue resolution, and

• reporting

• In-depth understanding of building and maintaining carrier and customer relationships
• Comprehensive knowledge of Redwood’s Departments, Business Units and the services that

• Managed Services is responsible to deliver

• History of proven customer service and communication skills
• History of critical thinking and problem-solving skills
• Leads by example
• Experience with Microsoft Excel and Microsoft Word

Tools You Will Use:

• Zendesk
• Harvest
• Confluence
• MercuryGate or LoadRunner TMS
• MercuryGate Edge, MercuryGate Mojo
• MS Office Word, Excel, and Powerpoint
• Tableau

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.