Compliance Relations Lead

Reports To: Senior Manager - Risk

Location: Querétaro, MX

Environment: Onsite

Work Schedule:

This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Compliance Relations Lead working within Redwood Logistics, you will oversee carrier compliance, financial accuracy, and workflow delegation within the team. You will play a key role in managing the carrier onboarding process, maintaining accurate claim data, and training new hires in system usage and best practices. This position involves monitoring carrier activity through Carrier 411, Carrier Watch and handling escalated ticket issues. Additionally, you will conduct routine compliance audits, track withheld carrier funds, and collaborate with operations to address carriers placed on hold due to compliance or performance concerns. This role requires addressing high-priority claims, providing guidance to the freight claims team, and ensuring adherence to company policies and industry standards.

How You Make a Difference Everyday:

• Delegate new workflow that enters the system to the appropriate team members for resolution and monitor team capacity. This includes adjusting assignments to ensure balanced workloads and efficiency.
• Record payments received from accounting into Mercury Gate, MyEZClaims and workbooks accordingly.
• Collaborate with accounting and the team to ensure timely and accurate recording of payments and claims data.
• Oversee and manage the carrier onboarding process, ensuring all documentation is accurate, complete, and in compliance with company policies and industry regulations.
• Work on high-priority claims, ensuring they are addressed promptly and in line with company policies and industry standards.
• Provide guidance and support to the freight claims team, ensuring adherence to established procedures and policies.

You’ve Got This?

• Bi-lingual in English/Spanish; proficient level for verbal and written communication

Preferred Skills:

• Industry Knowledge: Any exposure to the logistics/transportation industry is a plus.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Attention to Detail: Meticulous approach to reviewing documents and data for accuracy and completeness.
• Critical Thinking: Ability to evaluate information objectively and identify potential risks.
• Problem-Solving Skills: Ability to identify, analyze, and propose solutions to compliance-related issues.
• Computer Proficiency: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.