Key Account Manager - Mexico
Reports To: Director of Operations, Mexico
Location: Monterrey
Environment: Hybrid (about 3 days onsite; 2 remote)

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:30 PM with an hour break, but flexibility based on coverage. There are some after-hour and weekend expectations – the typical work week is about 48 hours.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Key Account Manager, you will be responsible for servicing, retaining, and growing Mexico top customers and Managed Services accounts, while providing visibility of KPIs and supporting operational needs.

Responsibilities:

• Manage top accounts performance and engage other peers as needed to ensure customer satisfaction
• Identify potential opportunities, both as performance improvement and new business
• Assist in customer solutions, rate proposals, and negotiations in order to present to clients
• Support implementation of new accounts from an operational and performance stand point (incl. Managed Services)
• Oversee Afterhours support for Mexico Operations
• Keep informed on industry trends, services, and competitor activities
• Meet and exceed daily/weekly/monthly performance goals that will be transparently discussed and laid out for you from the start
• Maintain daily client relationships to assigned accounts

Qualifications:

• Bilingual in English and Spanish
• Strong communication skills both orally and written
• Ability to work in a fast-paced, dynamic environment
• Pro-active problem solver and listener; ability to multi-task
• Minimum 5 years of business experience in the logistics industry within client facing roles
• Excellent negotiation, communication, and networking skills
• Ability to drive results within a fast-paced, dynamic work environment
• Embrace team atmosphere and be willing to offer help wherever needed

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes
• Eligible for bonus after 3 months, payable on a monthly basis. Amount is discretional and directly related to our NR contribution as a team. Company reserves the right to adjust commission or bonus incentive programs at any time with written notice.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.